Cancellations
If you decide to cancel your order prior to shipping, please email info@swimax.co.uk
We will cancel your order and fully refund your payment. Confirmation of cancellation will be emailed to you. Unfortunately, once an order has been shipped, cancellation is no longer available and the order must be treated as per our return/refund policy below.
Returns
Cancelled Orders
Products can be returned for refund within 14 days of purchase if they are no longer required. In this instance the product must be returned in a resalable, ‘as new’ condition, complete and with any seals intact. Any postage costs incurred will not be refunded in this instance.
Our returns policy does not affect your statutory rights.
Please return the product within 14 days of the date of purchase to: Mousel House, Lyne Close, Virgina Water, Surrey, GU25 4EA
No refund will be processed until the product has been received by Swimax Ltd.
Damages
For incorrect, defective, or damaged items, you have the right to request a replacement or refund within 30 days or purchase.
Please take a photograph of the product on the day it arrived to show any external damage.
Please email info@swimax.co.uk to advise of the damage or defect and return the product to: Mousel House, Lyne Close, Virgina Water, Surrey, GU25 4EA
You’ll be refunded for the delivery costs once your return is processed.
